Refund policy

Return & Refund Policy

Last Updated: 1 October 2026

At Krivasi, we take great care to ensure that every food product is packed hygienically and delivered safely to our customers. Since our products are food items and consumable products, we generally do not accept returns or exchanges once an order has been delivered, except in the circumstances mentioned below.

1. No Returns or Exchanges for Food Products

For food safety, hygiene, and quality reasons, we do not accept returns or exchanges for food products after delivery.

This applies to products including, but not limited to:

  • Bilona Cow Ghee

  • Wood Pressed Oils

  • Millet Products

  • Honey & Amla Products

  • Palm Candy

  • Spices & Spice Powders

  • Herbal and wellness products

  • Other edible or consumable products sold by Krivasi

Once a food product has been delivered, we cannot resell or accept the product back due to food safety and hygiene considerations.

2. Damaged or Leaking Products

If your order arrives damaged, broken, leaking, or visibly tampered with, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photograph/video of the damage, if possible

  • A brief description of the issue

After reviewing the information, Krivasi may offer a replacement or refund, depending on the nature of the issue.

3. Wrong Product Delivered

If you receive a product different from the product you ordered, please contact us within 24 hours of delivery.

After verification, we may arrange a replacement or provide a refund, as applicable.

4. Product Quality Issues

If you believe that a product has a genuine quality, contamination, spoilage, or other food-safety issue, please contact us immediately and preferably within 24 hours of delivery.

Please retain the product, packaging, batch number, and invoice until the matter has been reviewed.

We may request photographs, videos, batch details, or other information necessary to investigate the complaint.

Depending on the outcome of the investigation, Krivasi may provide a replacement or refund.

5. Refund Eligibility

Refunds may be considered in the following situations:

  • Product received damaged or broken

  • Product received leaking

  • Wrong product delivered

  • Product received in a condition that makes it unsuitable for consumption

  • Confirmed product quality or food-safety issue

  • Order-related issue attributable to Krivasi

Refunds are not applicable for:

  • Change of mind after purchase

  • Taste or personal preference

  • Incorrect product selection by the customer

  • Products that have been opened or used, except where a genuine quality or safety issue is reported

  • Improper storage or handling after delivery

  • Normal variations in colour, texture, aroma, or consistency that may naturally occur in homemade or traditionally processed food products

6. Refund Processing

Once a refund is approved, the applicable refund will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, dispatched, or handed over to the delivery partner.

If cancellation is successfully approved before dispatch, the applicable amount will be refunded to the original payment method.

8. Delivery Issues

If an order is marked as delivered but you have not received it, please contact us as soon as possible with your order details.

We will coordinate with the relevant delivery partner and investigate the delivery status.

9. Customer Responsibility

Customers are requested to check the product and outer packaging at the time of delivery whenever possible.

For food products, customers should follow the storage instructions provided on the product label and use the product within the stated shelf life.

Krivasi cannot be responsible for damage or deterioration caused by improper storage, handling, exposure to unsuitable temperatures, or use after the stated expiry/best-before period.

10. How to Contact Us

For return, refund, replacement, or product-related concerns, please contact us with your order number and relevant photographs/details.

Email: hello@krivasi.in
Phone/WhatsApp: +91 9176975462, +91 7259016646.

We aim to review genuine complaints fairly and provide an appropriate resolution as quickly as possible.

Krivasi

Rooted in Nature, Growing Happiness