Frequently Asked Questions (FAQs)
1. What products are available on Krivasi?
We offer a curated range of authentic homemade and traditionally prepared food products — including pure cow ghee, wood-pressed oils, healthy bites, herbal powders, natural sweeteners, teas, and wellness pantry essentials. Every product is crafted for purity, traditional flavor, and everyday wellbeing.
2. How do I place an order on krivasi.in?
Browse our categories, select the items you want, add them to your cart, and proceed to checkout. You’ll enter your delivery details and choose a secure payment option to complete your purchase.
3. What payment methods do you accept?
We support widely used, secure payment options including:
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UPI
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Credit/Debit Cards
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Net Banking
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Wallet payments
All transactions are processed safely with top-grade encryption.
4. Do you offer Cash on Delivery (COD)?
Yes. COD is available for eligible pin codes and is displayed as a payment option at checkout.
5. How is shipping calculated and what is the delivery time?
Shipping charges are calculated based on your location and order weight. Orders are usually processed within 1–2 business days, with delivery in 1-3 business days thereafter. Delivery delays due to logistics factors are rare but may occur.
6. How can I track my order?
Once your order is dispatched, we send a tracking link via SMS/email so you can monitor the delivery status in real time.
7. Do you ship internationally?
Not yet. International shipping is not currently available, but we are actively working towards launching it soon.
8. What if my product arrives damaged or incorrect?
Contact us immediately with your order number and photos of the issue. We address quality concerns promptly and ensure resolution with either a replacement or refund as applicable.
9. What is your return and refund policy?
You may cancel your order within 2 days of delivery if eligible.
Certain products — especially perishables and hygiene-sensitive items like pure cow ghee, moringa powder, palm candy, snacks, and herbal oils — are non-returnable once delivered for safety reasons.
Refunds, when approved, are processed within 2 days to the original payment method.
10. How can I contact Krivasi?
We’re always ready to help! You can reach us via:
📱 WhatsApp / Call: +91 91769 75462
📧 Email: hello@krivasi.in
📍 Operational & Registered Address:
Krivasi, A115, Ravoos Nandan, Belthur Road, K Dommasandra, Bangalore, Karnataka – 560067, India
11. Are your products free from artificial additives?
Yes. Our products are prepared using carefully selected ingredients and, where applicable, without artificial colors, flavors or preservatives. Please refer to each product page for specific ingredients and product information.
12. Do you offer combo packs or bulk savings?
Yes. Explore our Mix & Save Combo Offers for value-driven bundles that bring traditional goodness to your kitchen at better pricing.
Need More Help?
If your question isn’t listed here, you can always reach out via WhatsApp or email — we aim to respond quickly and ensure your experience with Krivasi is seamless.
